If you run a small- or medium-sized business, you’ve probably heard of Voice over Internet Protocol (or VoIP for short). It’s a technology that’s been around since the late 1990s and that allows users to make and receive phone calls over the internet. This completely bypasses your need for a telephone company, and it offers dozens of benefits that you’d have to pay through the roof for if you went a more traditional route.
In the past, you’d need several pieces of expensive equipment to take advantage of VoIP’s power. But today, it’s as simple as plugging in a couple of cords. Once it’s setup, you can make calls to any phone number in the world. And those on the other side of the call won’t have a clue that you’re using VoIP.
But the real power of VoIP for small businesses isn’t the ease of setting it up and using it. It’s the many features you can leverage to make your business better for your employees and your customers. Here are three reasons that your small business needs to take advantage of the power of VoIP…
1. VoIP is a Cost-Effective Solution
VoIP offers unprecedented flexibility and customization options at an incredibly low price when compared to traditional phone services. Business landlines require installation fees, deposits, a maintenance contract, and more – on top of your monthly fees. And international calls can cost over $1.00 per minute (an increasingly important number in today’s worldwide digital economy).
Many VoIP services, on the other hand, can be enjoyed without contracts or geographical limits. The best VoIP providers offer unlimited calling and unlimited support at a simple, flat rate. And you’ll only pay for the number of phones that you actually need.
Plus, you’ll get dozens of valuable features (which we’ll cover in the next two points) at no additional cost. In other words, a VoIP service is the most cost-effective phone solution for small businesses – whether you have a single employee or three dozen.
2. VoIP Empowers You to Offer Better Customer Service
Your small business is built on customer relationships. Without quality customer service, you’ll inevitably struggle to move forward. That’s why VoIP is such a powerful tool for strengthening your business. It enables you to streamline and strengthen the way you communicate with your customers.
Depending on the service you choose, VoIP will allow you take advantage of dozens premium features, like auto-attendants, call queues, simplified call routing and parking, and much more.
When customers call your business, you can make sure that they never hear a busy signal. Instead, they can be greeted with a professional-sounding phone menu that directs their call to just the right place. You can setup call monitoring so that you can review past phone calls and use them to train your employees in customer service best practices.
You’ll be amazed at the difference that a VoIP service can make for your small business’s customer service operations. But that isn’t the only thing that will benefit from VoIP…
3. VoIP Offers Your Small Business Increased Flexibility
One of the major advantages to VoIP is its mobility. Unlike traditional landlines, VoIP services can be used from anywhere that you have a strong, stable internet connection. This allows your employees to work from home while still being connected to their office numbers. But this is only the beginning of VoIP’s flexibility.
Many VoIP services also allow you to do audio and video conferencing, allowing you to stay better connected with your employees and even host online meetings. And VoIP is completely scalable, so you can get the features you need without paying through the roof.
So, if you run a small business and are wondering whether you should consider VoIP for your communication needs, the answer is simple is “Yes!” It can make an enormous difference in your business’s ability to connect with customers and employees. And it’s more cost-effective than traditional landlines.
If you’d like to learn more about how Mazteck can help your small business achieve more with VoIP, contact us today!