How to compute the TCO of a VoIP system

If you want to get the most value out of a Voice over Internet Protocol (VoIP) solution, assess the actual cost of having one. There may be additional or hidden expenses that you might fail to consider, so analyze the total cost of ownership (TCO) to fully comprehend your telecommunications spend. TCO is the overall […]

How to deal with common VoIP problems

When it comes to saving money for small businesses, Voice over Internet Protocol (VoIP) is a good solution. But not all VoIP systems are built the same. So when you’re ready to use this technology for your business, beware of these common VoIP pitfalls. Any of these VoIP issues can tarnish your company’s reputation and […]

Here’s how 5G will transform VoIP for the better

VoIP improved dramatically when telecoms shifted from 3G to 4G — and businesses are in for a treat once 5G is rolled out. Mobile VoIP VoIP calls rely heavily on sufficient download and upload speeds. For example, when mobile VoIP users on 4G networks are limited to 12 Mbps upload and 2 Mbps download speeds, […]

Cyberattacks and the vulnerability of the small business

Cyberattacks and the vulnerability of the small businessYou cannot go a day without reading about some big name company or even government agency being hacked and critical data being compromised. What you don’t see in the media is that most of the attacks happen to small firms, and that this is where a lot of the cybercrime is occurring.

Denial is not a solution: Something you owe your customers and your employees

Denial is not a solution: Something you owe your customers and your employeesWhy do so many people procrastinate about making a will? Why is it so hard to get young people to buy health insurance? Because it is one of those “probably won’t happen--at least in the foreseeable future, and I‘ve got more interesting things to worry about or spend my money on” issues.

Comparing proprietary and open-source VoIP systems

Voice over Internet Protocol (VoIP) has come a long way in helping businesses use digital telephone features with significant cost savings. The challenge for small- and medium-sized businesses is knowing where to begin. Here’s a list of pros and cons to help you decide which system is right for you. What are proprietary systems? When […]

Data Protection Laws and PIIs

Data Protection Laws and PIIsLast week we discussed the overall concept of “Data Protection Laws,” which govern the handling and securing of specific data. While these laws are wide ranging, most of these laws reference Personally Identifiable Information (PII) This “refers to information that can be used to distinguish or trace an individual’s identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual.

Are you subject to Data Protection laws?

Are you subject to Data Protection laws?This blog introduces a new topic that many may be unaware of: Data Protection laws. These are laws that define fully, or in part, what type of data is covered by government regulations, proscribe general standards for the securing of covered data, and may also require notification of victims and governmental authorities in the event of a breach.

Top reasons to record your business calls

Voice over Internet Protocol’s (VoIP) call recording feature has been around for a while now. However, small- and medium-sized businesses (SMBs) that don’t prioritize customer interaction are underutilizing it. When used properly, call recording can strengthen your company’s reputation and boost customer satisfaction. #1. Improve customer service One of the most important reasons why businesses […]