The Top 5 Things to Look for in a Managed IT Services Partner
Outsourced technology management can provide a crucial edge for business owners in the Tri-State area. If you're building a small or medium-sized business and looking to get the most out of today's cutting-edge IT solutions, finding a managed IT services partner could be just the solution you need. That said, you have to be on the lookout for a partner that brings the right level of service and expertise to the table. For entrepreneurs in New Jersey and NYC searching for the right provider of managed IT services, we'll go over the top five things you should look for here.
1. Fully Integrated Infrastructure and Networking
Managed service providers (MSPs) can provide support to help your business make use of local and wireless networks, provide on-site infrastructure setup for your company's software and hardware, manage automated backups and remote printing and set up cloud-based software portals to facilitate online meetings and overall collaboration for your teams.
For all these needs, you'll want to partner with an MSP whose approach to network and system infrastructure is fully integrated and up to date, with all of its elements cross-compatible. This ensures the best possible security and that your teams and departments will always be able to communicate and work together seamlessly.
2. Disaster Recovery as a Service (DRaaS)
The modern internet teems with both opportunities and security risks, and the unexpected can come for your data just as easily in the form of malfunctions, natural disasters or internal human errors. It doesn't matter which industry your company operates in; at some point, you'll need to deal with disaster recovery for your data. With an MSP that provides Disaster Recovery as a Service (DRaaS), your servers are replicated and hosted virtually in the cloud so you can react quickly in the face of any incident.
Quality DRaaS service comes with minimal downtime or data loss and the guarantee of rapid, efficient failover, meaning the ability to switch over rapidly to a virtual server and keep working if your primary servers experience an outage or a fatal error. Once a crisis is resolved, your MSP should be just as efficient in providing seamless failback, returning from standby to fully functional systems without dropping a beat.
3. Round-the-Clock On- and Off-Site Support
International and remote work and contracts can easily mean your staff and teams need to work outside the normal business day in their local area. Whenever work is happening, IT needs and questions can be expected to come up, and you need an MSP that has the flexibility to support you 24/7 all year round. It's the ability of an MSP to respond to clients in the moment and as their needs arise that separates an excellent managed IT service from a merely adequate one.
On-site support takes place at your company's offices or other operating centers, typically whenever you're open and operating. Off-site support is about your MSP managing your company's software and hardware remotely and responding to issues on an as-needed basis. A mixture of these approaches is what will typically provide a business with the most functionality from its IT solutions.
4. Easy and Transparent IT Budgeting
Budgeting to work with an MSP can become frustrating if the process comes loaded with unexpected bills and hidden fees. It's not unheard of for some service providers to have billing processes so arcane that their customers simply aren't sure exactly what they're being charged for from month to month. This is definitely a situation you want to avoid, as the unexpected costs can quickly mount and turn what seemed like a cost-effective solution into a burden on your business's bottom line.
Make sure any MSP you partner with has a transparent and easy-to-understand billing process and cost structure for its services and a practice of promptly and fully notifying clients well in advance of any changes. This makes budgeting for managed IT services an easy and predictable exercise.
5. Trained and Certified Staff
Working effectively as a managed IT service means having staff equipped with up-to-the-minute knowledge of their fields, their duties and their tools. A quality MSP should be able to clearly identify its staff as having the correct Engineer, Developer or Architect certificates for environments like AWS, Azure Solutions and Google. System administrators should be certified to work as needed with Red Hat, Oracle, Linux and CompTIA Server Plus systems.
Many IT professionals will tell you certification is not the be-all and end-all of choosing a managed provider for your IT services; practical experience and a solid reputation are just as important. All these factors combine with client testimonials and referrals to help guide you as to the qualifications of your MSP's team. Still, it's worth paying particular attention to certifications, which are the most basic yardstick for judging the kind of technical abilities your project will need to mobilize.
Contact Mazteck IT for Your Managed IT Service Needs
In operation since 2004, Mazteck IT has many years of experience providing customer-focused and highly expert managed IT services to businesses in New Jersey and New York City. Focused on providing access to the IT solutions that provide the biggest benefit for your bottom line, the Mazteck team brings together diverse field experience to offer full-service managed IT for support and repair, communication and research needs. Contact us today to learn more about how we can help your company thrive.